Terms of Service

1. Acceptance of Terms

By accessing this website, submitting an enquiry, booking a design window or signing a statement of work, you agree to be bound by these terms. If you do not agree, please do not use the site and do not engage the practice. Acceptance on behalf of an organisation confirms that you have authority to bind that organisation.

These terms apply together with our Privacy Policy, which is available from the footer of every page and which forms part of the agreement between the visitor and the practice. In the event of a conflict between these terms and a signed engagement agreement, the signed engagement agreement prevails for the project it covers.

2. Definitions

In these terms, the practice means Hartvigsen Roberts Technologies LLC and its personnel. The client means the organisation or individual that engages the practice. A deliverable means a drawing, a specification sheet, an integration letter, a load review finding or any other document produced for the client. An engagement means a defined piece of drafting work governed by a statement of work. A design window means a scheduled block of drafting time reserved for the client.

A truss drawing run means the structural drawing of a system showing its members, joints and gussets. A spec sheet bay means a controlled folder of factual specifications about a system. A draft sitting means a working session in which the client and the practice edit a drawing together. A load review round means an assessment of the drawing against volume, latency, staffing and budget pressure.

3. Description of Services

The practice provides computer integrated systems design services with a drafting focus. The core services are spec sheet bays, truss drawing runs, integration letter desks, design windows, load review rounds and draft sittings. Each service is described on the services page of this website, and each is delivered as a document rather than as a managed operational service.

The practice does not resell hardware, does not act as a reseller of software licences and does not earn commission from a vendor recommendation. This independence is deliberate and forms part of the value of the service. Where a drawing includes a product recommendation, the recommendation rests on the requirement of the system rather than on a commercial relationship.

The practice does not provide legal advice, does not certify compliance with a statutory regime and does not act as a safety authority for a building or a system. A drawing indicates a sound technical structure for an integrated system, and the client remains responsible for obtaining any regulatory approval that its own operations require.

4. Eligibility and Authority

The services are offered to organisations and to individuals acting in a professional capacity. By engaging the practice, the client confirms that it is at least the age of majority in its jurisdiction, that it has the authority to enter the agreement and that the information it provides about its organisation is accurate.

If a client engages the practice through an agency or a contractor, the client remains responsible for the obligations in these terms. The practice may request written confirmation that the representative has authority to commit the organisation before a design window is confirmed.

5. Engagements and Statements of Work

Every project is governed by a statement of work. The statement of work records the scope, the systems in question, the deliverables, the schedule, the named client contact and the fee. A statement of work may be a short letter for a single design window or a longer document for a multi stage drafting program. In each case the client and the practice must approve the statement before work begins.

A change to the scope requires a written variation agreed by both sides. The practice will not silently expand a scope, and a client is not obliged to accept a variation. Where a change is necessary because a system has shifted under the project, the practice will explain the impact on the schedule and the fee before any new work starts.

6. Client Obligations

A drawing is only as good as the facts that feed it. The client agrees to provide accurate and timely information about the systems in scope, to name a contact who can answer technical questions and to respond to a marked question within a reasonable period. A delay in providing facts can delay a drawing, and the practice will record the delay when it affects the schedule.

• Provide current inventories and network diagrams where they exist
• Name a decision maker for each system in scope
• Share vendor contracts and integration terms that affect the design
• Confirm which systems may be inspected and which are restricted
• Review draft deliverables and return comments within the agreed period
• Ensure that any material sent to the practice may lawfully be shared with us

The client must not send credentials, private keys or classified material through an ordinary email or the public contact form. The practice will provide a secure route for sensitive material when an engagement requires it.

7. Fees and Payment

Fees are stated in the statement of work and reflect the drafting time, the review time and any travel that the engagement requires. Unless the statement says otherwise, a design window is billed at a fixed rate, a load review round is billed at a fixed rate and a larger drafting program is billed in stages tied to named deliverables.

Invoices are payable within the period stated on the invoice. Where a payment is overdue, the practice may pause work on an active engagement after giving written notice. A pause does not release the client from fees already earned, and the practice will resume work promptly once the account is settled.

Fees are exclusive of applicable taxes unless the statement says otherwise. The client is responsible for taxes that apply in its own jurisdiction. A client that disputes an invoice should raise the dispute in writing within the review period so the parties can resolve it before any pause takes effect.

8. Scheduling and Design Windows

A design window is a reserved block of drafting time. Once a window is confirmed, the practice sets aside that time and declines other work for it. A client that reschedules a window with reasonable notice will be offered the next available slot. A client that cancels a window at short notice may be charged for the reserved time, because the slot cannot be recovered at that point.

Draft sittings and load review rounds follow the same principle. The practice will give notice if it must move a scheduled session, and it will offer an alternative date as close as possible to the original. Both sides benefit from a schedule that is treated as a commitment rather than an aspiration.

9. Deliverables and Acceptance

Each deliverable is issued in a named revision with a small change log. The client reviews the deliverable against the scope in the statement of work and returns comments within the agreed review period. A deliverable is accepted when the client confirms it in writing or when the review period ends without a substantive comment.

The practice will correct a genuine defect in a deliverable at no additional charge within a defined period after acceptance. A defect means a departure from the agreed scope or a clear error in the drawing. A change of mind about the system is not a defect and is handled as a variation.

10. Intellectual Property

The client owns the drawings and specification sheets that the practice creates for it once the relevant fee has been paid. The practice retains ownership of the underlying methods, templates, drafting conventions and internal tools that it uses to produce those documents, and it may reuse those methods for other clients.

The client grants the practice permission to retain a reference copy of a deliverable for the retention period described in the Privacy Policy. The practice will not publish a deliverable, a client name or a system description without written consent. Where a client approves a case note, the practice will agree the exact wording with the client before publication.

All content on this website, including its text and its visual design, remains the property of Hartvigsen Roberts Technologies LLC and may not be reproduced commercially without permission.

11. Confidentiality

Each side agrees to treat the confidential information of the other side with care. Confidential information includes drawings, system inventories, vendor contracts, pricing, and any document marked as confidential or that a reasonable person would understand to be confidential.

A party may disclose confidential information where the law requires it, provided that it gives notice to the other party where lawful and limits the disclosure to what the law demands. The confidentiality obligation continues after the engagement ends, and it survives the termination of these terms.

The practice holds client drawings in a controlled folder, restricts access to personnel with a need to know, and uses a separate channel for credentials. The client is asked to apply similar care to any material it stores about the engagement.

12. Third Party Products and Vendors

A drafting engagement often touches products and services sold by third parties. The practice may refer to a third party product because it fits the requirement of the system, but the practice does not control that vendor, does not guarantee its performance and is not responsible for a change in its terms.

Where a client asks the practice to coordinate with a vendor, the practice will draft the integration letter and will record the vendor response. The client remains responsible for its own contract with the vendor. A dispute between the client and a vendor is a matter between those parties, although the practice will share the relevant parts of the drawing and the integration letter to help resolve it.

13. Acceptable Use

The website is provided for legitimate professional enquiries. A visitor must not attempt to disrupt the site, must not probe it for vulnerabilities without written permission, must not submit unlawful material and must not impersonate another person or organisation.

A visitor must not use automated tools to scrape the site or to submit repeated form requests. Where the practice detects abuse, it may block access, and it may report serious conduct to the relevant authority. Legitimate security researchers are welcome to contact the practice directly before testing anything.

14. Professional Judgment and Limits

The practice applies professional judgment to every drawing. A drawing reflects the facts available at the time and the scope agreed in the statement of work. It does not eliminate the need for a client to verify the facts, to test a system in its own environment and to plan for change.

A load review round is an assessment, not a guarantee. It identifies where a system may strain under pressure, and it proposes supports where a strain is visible. A system that later receives a volume outside the reviewed range may behave differently, and the client should ask for a further review if that happens.

The practice will tell the client when a request falls outside its competence or outside the scope of a lawful engagement. It will not accept work that requires a licence it does not hold or a promise that cannot honestly be made.

15. Warranties

The practice warrants that it will perform its services with reasonable skill and care, that its personnel hold the competence required for the work and that a deliverable will match the scope recorded in the statement of work. These warranties are the primary commitment of the practice to the client.

The website is provided on an as available basis. The practice does not warrant that the site will be free from interruption, that every link will remain live or that every page will render identically in every browser. The practice will correct a reported fault where it reasonably can.

Except as stated in this section, the practice disclaims all other warranties to the extent the law permits. Nothing in these terms excludes a warranty that cannot lawfully be excluded.

16. Limitation of Liability

To the extent the law permits, the total liability of the practice arising from an engagement is limited to the fee paid for the specific deliverable that gives rise to the claim. Neither party is liable for indirect or consequential loss, for lost profit or for lost opportunity.

The limit does not apply to fraud, to wilful misconduct or to any liability that cannot lawfully be limited. Where a jurisdiction does not allow a particular exclusion, that exclusion is read down to the minimum the law permits while the rest of these terms remain in force.

17. Indemnity

The client agrees to indemnify the practice against a claim that arises from material the client supplied that it did not have the right to share, or from a use of a deliverable that departs from the scope recorded in the statement of work.

The practice agrees to indemnify the client against a claim that a drawing, used within the agreed scope, infringes the intellectual property of a third party, provided that the client notifies the practice promptly and allows the practice to conduct the defence. This indemnity does not extend to material that the client supplied or to a modification that the client made without agreement.

18. Termination

Either party may terminate an engagement by giving written notice. Where a client terminates a fixed program, the client pays for the work completed to the date of termination and for any reserved time that cannot be recovered. The practice will hand over the completed deliverables and the current revision of any drawing in progress.

The practice may terminate an engagement immediately if the client fails to pay an overdue invoice after notice, if the client requests unlawful work, or if the client behaves in a way that makes a safe working relationship impossible. Confidentiality, intellectual property and liability provisions survive termination.

19. Force Majeure

Neither party is liable for a delay caused by an event outside its reasonable control, such as a natural disaster, a widespread network outage, a public health emergency or an act of a public authority. The affected party will notify the other party promptly and will resume performance as soon as it reasonably can.

If an event continues for an extended period, either party may end the affected engagement. Where that happens, the client pays for work completed to that date, and the practice hands over the deliverables it has produced.

20. Governing Law and Disputes

These terms are governed by the laws of the state of Utah in the United States, without regard to conflict of law principles. The parties will first attempt to resolve a dispute through good faith discussion, and each agrees to give the other a reasonable opportunity to respond before starting a formal process.

If discussion does not resolve the dispute, the parties may agree to mediation before an independent mediator. Where a court is required, the courts located in Utah have jurisdiction, and each party consents to that jurisdiction. Nothing in this section prevents a party from seeking urgent relief where a delay would cause harm.

21. Changes to These Terms

The practice may revise these terms when its services change or when the law requires an update. The current version is always available on this page, and a material change will be dated when it is published. A revision does not retroactively change the terms of an engagement that has already been agreed under an earlier version.

Continued use of the website after a revision indicates acceptance of the revised terms. If a client does not accept a revision, it should raise the matter before it books further work.

22. Contact

Questions about these terms, an engagement or a statement of work can be directed to the addresses below. The practice aims to answer each message promptly and clearly.

These terms take effect on the date shown at the top of the page and apply to every visit and every engagement from that point until a revised version is published here.